Twill Inc. : Customer Service Center : Send A File

TO INSURE YOUR JOB WILL BE PROCESSED IN A TIMELY MANNER, PLEASE FOLLOW THESE INSTRUCTIONS CAREFULLY BELOW:

Twill uses the state-of-the-art PDF workflow. A PDFcreated by you, offer many advantages. Here are just a few....

1) WYSIWYG:
The layout (fonts, position, text flow, etc) you see on your screen is precisely what will be printed. Color however may vary.

2) All fonts and images are embedded in the PDF file.

3) A properly created PDF keeps pre-press time and cost at an absolute minimum.

4) When sending a PDF, make sure artwork bleeds extend 1/8" past page edge, that the fonts are embedded and the resolution is 300 dpi or more.

5) PDF pages should be in READER order, not in spreads.

Contact our pre-press department for our FREE Twill “job options” file that will simplify the PDF creation process. They are available for both QuarkXpress and InDesign. If you have any questions regarding PDF Workflow, we are here to help. Contact us at 908-665-1700 x 20.

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We also accept QuarkXpress, Adobe Illustrator, InDesign, and Photoshop files. Other than PDFs, all submitted jobs must include all printer and screen fonts, and include all native and imported image files (saved at 300 dpi). Multiple files should be compressed into one file using either Stuff-it (Mac) or Winzip (PC). Please keep in mind that if your files are not set up in the correct manner or if fonts, artwork or images are missing, this will delay the production of the job.

It is very important to:
Include a PDF file of the job
Give us your name, company name, e-mail & phone number.

After entering all the information, click SUBMIT, and we'll send you an e-mail to confirm that we've received it.

Your Name *REQUIRED*

Company *REQUIRED*

Address

City, State, Zip

Country

Phone Number

Fax Number

E-mail Address *REQUIRED*

THIS IS THE MOST IMPORTANT FIELD

IT IS HOW WE KNOW WHO SENT THE FILE

Additional Details

IMPORTANT! Include a brief description, the name of the project, the application you used to create the file and any other important information that pertains to the project.

File Type

Application Type

If other, please specify

Click on the "Browse" button below to select a file on your computer. After you've selected the file, click "Send File" to transfer your file to us. To save time, use WinZip or Stuff-It to compress the file before you send it.

If you do not have compression software, visit the Software Downloads area in our Resources & Support area to download a copy.

File #1 *REQUIRED*

File #2

File #3

File #4